The website www.accendis.it has the purpose to sell online and is owned by CR STUDIOS S.R.L. with registered office in piazza Giulio Cesare 9, 20145 Milan (MI) Italy, VAT number 08550110962, Registration with the Milan Chamber of Commerce REA 2033687 (e-mail firstname.lastname@example.org).
The purchase and sale of products and services through electronic means is governed in the matter of distance selling to consumers by Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and subsequent amendments and additions following the issue of Legislative Decree no. 21 of 21 February 2014 which also implemented in Italy the European Directive 2011/83 / EU and Legislative Decree no. 70 of 9 April 2003 on electronic commerce. The sales contract stipulated between the consumer and CR STUDIOS S.R.L. is governed and interpreted in accordance with Italian law.
The consumer cannot use the goods he has received before deciding to cancel the purchase. The purpose of the right of withdrawal is to give you the opportunity to examine the product as you would in a shop, not to give 14 days of free use.
This “cooling off period” expires 14 days after delivery of the product. However, if the deadline falls on a non-business day, the deadline is extended until the first following business day.
During this time, the consumer can decide to cancel his order for any reason, even if he has simply changed his mind.
To exercise the right of withdrawal, the consumer must unambiguously communicate his decision to the supplier. To do this, for example, just add a written declaration to the goods you return by post or send an e-mail
The supplier is required to reimburse the buyer within 14 days of receiving the notification of withdrawal, but may delay the reimbursement if he has not received the goods or proof of their return to the sender. Unless otherwise agreed, the reimbursement must include any transport costs that the buyer incurred at the time of purchase. However, the supplier may charge additional delivery costs in the event that the buyer has specifically requested an unconventional delivery method. It is up to the buyer to pay the costs of returning the goods to the seller.
The supplier must deliver the products within thirty days from the day following that on which the consumer sent the order to the supplier.
In case of non-execution of the order by the supplier, due to the unavailability, even temporary, of the requested good or service, the supplier will refund any amounts already paid for the payment of the supply. Unless the consumer’s consent, to be expressed before or at the time of the conclusion of the contract, the supplier cannot fulfill by making a supply other than that agreed, even if of equivalent or superior value and quality.
The consumer cannot exercise the right of withdrawal for contracts:
for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly or which, for hygienic reasons, do not lend themselves to being returned if opened after delivery.
The refund may be suspended until CR STUDIOS S.R.L. receives the goods. in order to verify the integrity of the product. If the product is used, for which for hygienic reasons it is no longer suitable for a new sale, the right of withdrawal cannot be exercised in accordance with the exclusion provided for in Article 59 letter i) of Legislative Decree 206/2005 (Consumer Code) or in any case the consumer will be responsible for the decrease in the value of the handled product.